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Raw Power: ENGLANDS STRONGEST MAN 2009 DVD PREVIEW (SIMON FLINT)
Ebay question. What should I do?
I recently sold an iPod on ebay. The ipod has always worked perfectly for me and I am selling it for an upgrade. The buyer sent me an email saying after 4 days the unit stopped working, and they want a refund. I am torn on what to do... Do I stand strong to my "no refunds or returns" policy that is clearly stated on my auction, or do I fold and refund the buyer for something that was out of my control? Please help!
Do the right thing. Put yourself in their shoes and look at the situation.
If the Ipod is broken simply ask them to ship the item back to you. Upon reciept you can refund the money they paid for the item MINUS SHIPPING. You are not responsible for shipping to and from...you both with lose money on shipping for this investment, that is fair. Once you do this you'll receive a wonderful positive rating from your customer letting other customers know you stand behind your product.
